Advanced Towing, the Arlington, Va. firm whose clerk was berated by ESPN reporter Britt McHenry, has an ‘F’ rating with the Better Business Bureau. The BBB has received 40 complaints about the company in the past three years, of which Advanced did not respond to 37.
Yelp reviews for Advanced paint an even worse picture, if that’s possible. There are allegations of double charges, unaccountability for damaged vehicles, and perhaps a dozen complaints that appear to be about the same clerk that McHenry was upset with (across all those accounts, these reviews were remarkably similar to the exact things McHenry said in the video).
Obviously, nobody likes getting towed, and few people will leave a positive review online for a towing company, but the consistent volume and venom could well be indicative of the way Advanced does business.
The video we all saw today appeared to be edited, and we really have no way of knowing for sure whether McHenry’s outburst was in response to a woman who was rude first. It goes without saying that McHenry acted in an unbecoming manner. She’s apologized and has been disciplined for it. Beyond her one-week suspension, it will be a long time before this incident isn’t the first thing viewers think of when she appears on television. However, we still don’t know the full story.